Refund and Returns Policy

When you purchase an access plan, you accept full responsibility for that purchase. Once we activate and configure your account, no refunds will be issued. Plan fees begin as soon as setup starts, so all access plans are non-refundable and non-transferable.

However, you may request a refund within 24 hours of your purchase—before we begin setup or configuration—by emailing [email protected]. If we have already provided you with login information, we reserve the right to decline your refund request.

Refunds For STBs’

Customer may request a refund within 7 days of the purchase date.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Shipping returns

To return your product, you should do you ONLY if you have received an RETURN CODE from us. A return address will also be provided to you in such a case.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.